Pro DigiSign

Privacy Policy

Professional DigiSign Private Limited built the ProdigiSign app as a Free app. This SERVICE is provided by Professional DigiSign Private Limited at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at ProdigiSign unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Email,Mobile Number, Video. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2023-02-01

GDPR

When our customers use our products or services, we process and store certain information on their behalf as a “Data Processor” in accordance with their instruction. In those instances, the customer is the “Data Controller” and is responsible for most aspects of processing the information. In such circumstances, we request you to contact the relevant customer for any questions relating to the way in which such is processed. How do we use information gathered? We use the gathered information to provide our services, to fix and improve upon them, to develop new services and to Professional DigiSign Private Limited products and/or services.

In particular, such usage of gathered information may be for the following purposes

  • To manage Professional DigiSign Private Limited’s signing and analytics platforms including support systems and security, develop new features, enhancements and introduce changes in our products and/or services
  • To prevent or mitigate fraud, unauthorized access and other wrongful behavior on our platforms
  • To meet the legal and compliance requirements relating to our products/service offerings
  • To fix problems encountered by customers relating to our products and/or services
  • To market features, products, services, send information about contests or special events, deliver advertising and tailored content or send you information about third party products and/or services, through email, phone or chat
  • To send you information about our relationship, including purchases, renewals and other events, provide you with products and/or services you request and collect payments
  • To store and review information about how any transaction moved through our platform and the users and devices that was used to access those transactions/information. We may combine and aggregate the information we collect and do analysis and research on that information. This may be used for product and/or service enhancements or marketing. This privacy policy does not apply to such aggregated information.

LEGAL BASIS FOR PROCESSING YOUR INFORMATION UNDER GDPR

We collect or use the information from you, with your consent, for performing a contract with you, providing our products and/or service offerings for your use, and for protecting our legitimate interest. Further, in several situations we may also have legal obligation to collect or retain personal information and may need personal information to protect your interest or those of other persons. Some examples include

  • Your personal information is needed to provide relevant services to you
  • To comply with regulations, we need to store data that is relating to your digital certificate or digital signature
  • To send emails for marketing purposes and for notifications, we use your names and email addresses. We do this with your consent which you can revoke at any time. If you have any questions relating to this, you may contact Data Protection Officer at info@prodigisign.com

How do we share information gathered?

We share your information with service providers who support us in offering our services. These service providers include technology, cloud hosting, email systems, marketing, advertising, authentication, bill collection, fraud detection, payment processors and customer support partners. Our service providers are not permitted to use the information shared for their own purposes. When you allow others to access, use, or edit content in your account, we share that content with them. We also share your information with other companies which are in the common ownership or control with Professional DigiSign Private Limited. These companies may use the information as per this privacy policy for all the purposes for which Professional DigiSign Private Limited can use the information.

We may also share your information to follow applicable law or to respond to legal processes and to protect legal rights of third parties including our employees, users or the public.

We may also share your information during a corporate transaction like a merger or sale of our assets.

With your consent, we may also share information about you for any other purpose or in any other manner for which you have given consent.

When you comment on our blogs or community forums, this information may also be read, collected and used by others.

Your profile information could be accessed by other users in our platforms unless you make this information private by choosing appropriate account settings.

If your account is created under any organization, that organization may be able to access information relating to your account and modify information or take certain actions which may affect your account.

We do not sell, rent or share your information except as described in this privacy policy.

How long do we retain your information?

Professional DigiSign Private Limited may retain the information collected from you as described in this privacy policy for as long as you use our services or as necessary to fulfil the purposes for which it was collected or as necessary to resolve any disputes, establish legal defense, conduct audits, pursue legitimate business purposes, enforce our agreements and to comply with applicable laws.

Your Choices While some of the information may be mandatory, some other information may be optional. Without providing the mandatory information, you may not be use our product/services. You can choose not to provide certain optional information. However this may limit your ability whole or part of the services.

Further, at any time you will have the option to edit the information you have provided and also to change certain settings, wherever it is offered by us, so as to restrict certain functions such as marketing messages, non-sharing of the profile.

In some cases, the option to edit information and option to change settings such as Cookies, location information etc. may be offered respective platforms such as Browsers, Mobile Devices which are not the under of Professional DigiSign Private Limited.

Further at any time you can close your account with Professional DigiSign Private Limited We are committed to resolving valid complaints about your privacy and our collection and use of your personal data. For questions, please contact us at info@prodigisign.com

Children's Privacy

Our Services are not designed for and are not marketed to people under the age of 18 (“minors”). We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Services. If you are a minor, please do not use our Services or send us your information. We delete information that we learn is collected from a minor without verified parental consent.

GDPR Rights

If you are established in European Union, you may have additional rights under the EU General Data Protection Regulation. To protect your rights, Professional DigiSign Private Limited may execute standard contractual clauses approved by European Commission for your benefit (consumer standard contractual clauses) in order to ensure adequate protection for the personal data in accordance with the requirements of the EU General Data Protection Regulation. If you wish to exercise your rights, please contact info@prodigisign.com

Protecting your personal information

We hold your personal information on secure servers. By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our secure servers. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure. However, the Internet is not a secure medium and we cannot guarantee absolute privacy or confidentiality of your personal information. You must enter your username and password each time you want to access your account or make transactions on the Site. Choose your password carefully using unique numbers, letters and special characters. Never share your username and password with anyone. If you are concerned that your password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the User settings section of the Site.

Changes to Our Privacy Statement

From time to time we may revise this privacy policy. It is your obligation that you visit the website regularly and make yourself aware of any changes we make to this privacy policy, including a material change in the way we use your personal information and it will be deemed to be notified to and read by you on your using the Website once we post the same on our Website since the same is available.

Security Measures

At Professional DigiSign Private Limited, we use the industry-standard Secured Socket Layer (SSL) protocol which provides data encryption, message integrity, and server authentication when your data is sent to us. When you see a small lock at the bottom right or left corner of your browser window, you know your data is being encrypted for transmission. All information (including email address) you enter while using Professional DigiSign Private Limited sites and platforms are used to provide the services requested by you. We maintain physical, electronic, and procedural safeguards to protect your personal information. Access to (and the use thereof) personally identifiable customer information is restricted to authorized personnel as dictated by service, support, and / or fulfillment requirements.

Service Alert send Critical Notices

Although we respect and honor your privacy preferences, Professional DigiSign Private Limited shall maintain the right to contact you when it is required to make you aware of changes that may impact your ability to use Professional DigiSign Private Limited products and services.

Video and Document Verification

The applicant intendingto obtain DSC from CA, need to submit DSC application formfilled with identity details, address, photo, signature with duly attested supporting documents to CA. On receipt of the request and information in the prescribed format, CA carries out the verification of documents and Video and Mobile number verification if applicable. The detailed requirements for each category of DSC applicants are specified under CCA-IVG. A signed declaration by person performing the identity verification is recorded on the DSC application form that he or she verified the identity of the applicant. Upon the approval of CA trusted person for DSC application request, the DSC is issued to the DSC applicant. The DSCs are published on the repository of the CA, on acceptance by the subscriber.  


Video and Related Documents can be Uploaded By the Website, Mobile Application and Whatsapp Chat Bot Services. Verification Documents and Video can be stored to our server for the DSC verification and revocation purpose.

  

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@prodigisign.com.

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